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Get started Windows 11Windows 10Windows 8.1Windows 7 Prepare for Windows 11 Find answers to top questions about the Windows 11 upgrade. See the upgrade FAQ Meet Widgets Stay up to date with your favorite info. Learn about Widgets Meet Windows 11 Learn how to use the new features of Windows 11. Watch the video series Explore the taskbar Find your way around Windows 11. Get taskbar info Stay current Find out how to use Windows Update to keep your PC up to date, on your terms. Learn more about updates Make room Learn how to free up drive space on your PC. Free up some space Improve performance We have some suggestions to help make your Windows 10 PC run better. Improve PC performance Be safe Windows Security provides the latest antivirus protection for your PC, and we’ll show you how to use it. Make sure your device is protected Windows 8.1 end of support Thank you for your loyalty. We want to help you prepare and recommend you move to a Windows 11 PC to stay supported and secure. Learn more about Windoes 8.1 end of support Get the best display on your monitor Windows looks at your monitor and determines the best display settings. Optimize your monitor Find PC settings Install devices, personalize your PC, and choose how Windows is configured in Settings. Find PC settings Make your PC easier to use Change accessibility settings to make your PC look, sound, and react the way you prefer. Change accessibility settings Windows 7 support ended Support for Windows 7 ended on January 14, 2020. Get the details and learn what it means for you. Get info Get ready for the big move Moving to a Windows 10 PC? We’re happy to hear it and we’ve got the info you need to make a smooth transition. Windows 10 owns a built-in feature "Reset This PC" to reset your computer to factory settings when it breaks down suddenly. With it, you don't have to rely on the factory recovery partition, nor use the installation disc to reinstall the operating system from scratch, which saves a lot of trouble. However, there's a chance Windows 10 reset failed with a prompt saying "there was a problem resetting your PC", and all the changes will be therefore undone. If you are struggling with this problem, don't worry, scroll down to figure out why Windows reset failed, and find effective solutions to solve it. Why Can't I reset my PC in Windows 10?To learn the real cause of Windows failed to reset, you can open an elevated command prompt and the run the command "dir c:\ /a:sh" (without quotes). Then you will see a $SysReset folder on the root directory of your C: drive. Open the file C:\$SysReset\Logs\Setupact.log to read the log of Reset This PC to see what the issue is. It may be caused by a corrupted .dll file, damaged recovery partition, hardware and software problem, etc. After getting the reasons why Windows 10 reset failed, please move to the next part for possible solutions. 5 possible solutions to Windows 10 reset failedSolution 1: Re-enable Windows recovery environmentThe most likely cause of Windows 10 recovery failed is that the Windows Recovery Environment image is offline or corrupted. To fix it, open an elevated command prompt, and run the following command to see if it can fix the problem.
This might automatically fix the issue for you. If it does not, you can copy the Winre.wim file from another working computer to replace the original one. After you copy the new Windows reset image to your hard drive, run the following command: Reagentc /setosimage /path [location of the image file] /index 1 The command should be like this: Reagentc /setosimage /path E:\RecoveryImage /index 1 After that, you should be able complete the Windows 10 reset without getting stuck. Notes: Solution 2: Fix Windows 10 won't reset via SFC commandThis factory reset error may be caused a corrupted file like .dll. To solve it, you can try SFC command prompt. Open command prompt window with admin priority, type sfc/scannow and press Enter. Then, wait patiently and try to reset your PC again. Solution 3: Factory reset failed Windows 10 - fixed by Startup RepairStartup Repair is one of Windows recovery tools that can help users solve many system problems, which hinder system startup. Just give it a try. Click Restart while you press and hold the Shift key, then it will boot into Windows 10 recovery mode and start automatic startup repair. Also, you can manually perform this operation by clicking Advanced options > Troubleshoot > Advanced options > Startup Repair. Note: You can also enter recovery mode by booting from a Windows 10 recovery USB disk. Solution 4: Unable to reset Windows 10 - solved by command promptIf Startup Repair does not work, use another Advanced option under Recovery mode. Just run the following command in an elevated command prompt. cd %windir%\system32\config ren system system.001 ren software software.001 After that, close the command prompt. Reboot your computer and then you should be able to perform Windows 10 Reset without getting the error "There was a problem resetting your PC". Solution 5: Windows 10 failed to reset - use clean install as insteadStill now, if your problem is not solved, you can download the same version Windows 10 ISO file and perform a clean install, which works the same with Windows 10 reset failed. Download Windows 10 Media Creation tool, and create an installation ISO file with it. Then, mount the file as a virtual disk and open the Setup.exe file to start clean install. Please follow the on-screen instructions to finish the rest of steps. Notes: Solution 6: unable to reset Windows 10 - restore previous system imageOther than resetting Windows 10 or clean installing, you can also restore your system to a previous version. When you have configured Windows to a satisfactory state or have some personal data that you don't want to lose anyway, it is more recommended to create a Windows 10 recovery image in case of system failures or data loss. AOMEI Backupper Standard is a powerful free backup software that can help you create the system image for Windows 11/10/8.1/8/7/XP/Vista. So even if the newest Windows 11 reset failed, you can use it for system recovery. With this tool, you can also set up a schedule for automatic backup, perform incremental or differential backup to save only changed files each time. Just download it here: After creating a backup with it, you don't need to worry about system errors. Just recover the OS by following steps: 1. Launch AOMEI Backupper, click Restore and Select Task or Select Image File. Here, take the former as an example. 2. From the Restore screen, select a backup image to restore. Then, click Next. 3. Choose to Restore this system backup. Then, click Next. 4. Select destination path to restore to and click Next. If you receive a prompt, just click OK to exit this window. 5. At the Operation Summary screen, confirm and click Start Restore if no problem. Notes: Wrapping things upThat's all for Windows 10 reset failed error, you can use given solutions to fix it. Please note system error or disk failure may happen unexpectedly without a sign, you need to make preparations ahead of time, for example, create a system or disk backup image with trust and reliable backup software like AOMEI Backupper Standard. Meanwhile, multiple schedule settings are supported for backup tasks, such as, daily/weekly/monthly, incremental and differential backup, USB plug in etc. Whenever in need, you can easily restore the system backup to any of the previous points that you backed up. In addition, it a disk cloning software that allows you to clone your boot drive as a copy of backup, and this kind of backup can be used to replace hard drive directly without restoration. If you want to protect unlimited computers within your company, you can pick AOMEI Backupper Technician. With the inbuilt AOMEI Image Deploy tool, you are allowed to deploy/restore system image file on server-side computer to multiple client-side computers over network. There's also a Create Portable Version tool enables you to make a portable backup software on removable device, then connect it to any target PC to use AOMEI Backupper directly. |