Which of the following statements is true about hearing and listening?

Listening is an active process by which we make sense of, assess, and respond to what we hear.

Learning Objectives

Define active listening and list the five stages of the listening process

Key Takeaways

Key Points

  • The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding.
  • Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker.
  • Three main degrees of active listening are repeating, paraphrasing, and reflecting.

Key Terms

  • Listening: The active process by which we make sense of, assess, and respond to what we hear.
  • active listening: A particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker.

Listening Is More than Just Hearing

Learning to Listen: Antony Gormley’s statue “Untitled [Listening],” Maygrove Peace Park

Listening is a skill of critical significance in all aspects of our lives–from maintaining our personal relationships, to getting our jobs done, to taking notes in class, to figuring out which bus to take to the airport. Regardless of how we’re engaged with listening, it’s important to understand that listening involves more than just hearing the words that are directed at us. Listening is an active process by which we make sense of, assess, and respond to what we hear.

The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding. These stages will be discussed in more detail in later sections. Basically, an effective listener must hear and identify the speech sounds directed toward them, understand the message of those sounds, critically evaluate or assess that message, remember what’s been said, and respond [either verbally or nonverbally] to information they’ve received.

Effectively engaging with all five stages of the listening process lets us best gather the information we need from the world around us.

Active Listening

Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker, by way of restating or paraphrasing what they have heard in their own words. The goal of this repetition is to confirm what the listener has heard and to confirm the understanding of both parties. The ability to actively listen demonstrates sincerity, and that nothing is being assumed or taken for granted. Active listening is most often used to improve personal relationships, reduce misunderstanding and conflicts, strengthen cooperation, and foster understanding.

When engaging with a particular speaker, a listener can use several degrees of active listening, each resulting in a different quality of communication with the speaker. This active listening chart shows three main degrees of listening: repeating, paraphrasing, and reflecting.

Degrees of Active Listening: There are several degrees of active listening.

Active listening can also involve paying attention to the speaker’s behavior and body language. Having the ability to interpret a person’s body language lets the listener develop a more accurate understanding of the speaker’s message.

Which of the following statements is true of sensing, a dimension of effective listening?

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As you read earlier, there are many factors that can interfere with listening, so you need to be able to manage a number of mental tasks at the same time in order to be a successful listener. Author Joseph DeVito has divided the listening process into five stages: receiving, understanding, remembering, evaluating, and responding [2000].

  1. Which of these is a sincere question?

      a. "Can you help me understand why this is so difficult for you?'
      b. "Why are you acting so weird?"
      c. "Are you finally getting a promotion?"
      d. "Do you still have a weight problem?"
  2. Which is the best paraphrase of "I'm in such a rut; I'm unhappy with work and with my relationship. Seems like everything's the same day after day after day."

      a. "Why don't you jazz up your life by doing something different?"
      b. "Sounds like you don't feel much excitement and you've become bored with the routine."
      c. "Seems like your problem is that you haven't put yourself in any new situations lately."
      d. All are equally good paraphrases.
  3. Generally people speak between 100 and 140 words a minute, but we are capable of understanding speech at ____________ words per minute.

      a. 600
      b. 200
      c. 750
      d. 1,500
  4. John barely pays attention to Mike's office talk until Mike starts to describe how many employees have been missing work recently. Then John really pays attention because he's been trying to prove to Mike how the new flex time policy will lead to more absenteeism. John then uses Mike's own words to attack Mike's liking of flex time. John is engaged in

      a. pseudolistening.
      b. insensitive listening.
      c. defensive listening.
      d. ambushing.
  5. Research cited in your text shows listening to be a significant factor in maintaining

      a. marital relationships.
      b. family relationships.
      c. career success.
      d. All of these are correct.
  6. Nodding and smiling and pretending to listen is called

      a. selective listening.
      b. defensive listening.
      c. stage hogging.
      d. pseudolistening.
  7. Which of these is a faulty assumption discussed in your text?

      a. "I've heard this before."
      b. "This is too hard to understand."
      c. "This is too easy."
      d. All of these are faulty assumptions.
  8. Listening is poor when

      a. we don't expend the effort.
      b. we experience message overload.
      c. we experience psychological noise.
      d. All of these are correct.
  9. The stages of listening include all BUT

      a. attending.
      b. understanding.
      c. responding.
      d. activating.
  10. Which is true?

      a. Listening and hearing are remarkably similar.
      b. It is possible to hear without listening.
      c. Listening is physical; hearing is psychological.
      d. It is possible to listen without hearing.
  11. When listening for information, it is wise to

      a. make some quick judgments about the speaker, so you're not misled.
      b. tie the message and speaker together in your mind.
      c. be opportunistic by learning what you can from this speaker, even if you learn what not to do.
      d. listen for details rather than the main ideas.
  12. Which is true?

      a. Listening is a natural process.
      b. Listening requires effort.
      c. All listeners receive the same message.
      d. All of these are true.
  13. When would you use critical listening?

      a. When your special friend is having a difficult time at work.
      b. When you need to know what time a meeting is being held.
      c. When you are the object of a sales pitch.
      d. All of these would be appropriate times for critical listening.
  14. Of these activities, which one occupies a greater percentage of a typical person's day?

      a. listening
      b. writing
      c. speaking
      d. reading
  15. A listening style in which the listener ignores undesirable information is called

      a. insulated listening.
      b. pseudolistening.
      c. ambushing.
      d. message overload.

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Which of the following statements is true about hearing and listening?

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Which of the following statements about listening is true.

Which of the following statements is true about hearing and listening?

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Which of the following statements is true about hearing and listening?

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Which of the following statements is true about hearing and listening?

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