How can I retrieve my Candy Crush progress?

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Things You Should Know
About This Article
Is this article up to date?
How do I get my Candy Crush progress on my new phone?
Is Candy Crush saved to the cloud?
How do I retrieve my Candy Crush from Facebook?
How do I find my Candy Crush account?

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If you've just changed your password in Facebook, you may find yourself having a difficult time connecting Candy Crush to your Facebook account. You may see an error message in Candy Crush saying "Sorry, you don't have access to the Kingdom right now." If you can't connect, there are several methods you can try to get it reconnected.

Note: There is a known issue with connecting the Candy Crush App to your Facebook account that has been plaguing users for years. This problem is occasionally fixed by the developers only to resurface later. The following methods may help you get reconnected, but it may be out of your control until the game's developers fixes the problem.

Things You Should Know

Uninstall and Reinstall the Candy Crush app.
If you're using a computer, open Facebook and open the Candy Crush app. Click "Play on Phone".
If you're using a phone, uninstall and reinstall the Facebook app. Log into Facebook and then open the Candy Crush app and tap "Connect!".

1
Uninstall the Candy Crush app on your phone. On iOS, tap and hold the Candy Crush Saga icon until it starts wiggling, and then tap the "x" button that appears on the icon. On Android, open the Settings menu, select the Applications section, find Candy Crush Saga, and select "Uninstall".
- Since your progress is linked with your Facebook account, you don't have to worry about losing progress. You will only lose progress you have made on the phone app since it disconnected.
2
Reinstall the app. Once the app has been uninstalled, open your device's app store. Download and reinstall the Candy Crush Saga app. Don't launch the app yet.
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3
Open Facebook on a computer. Launch a web browser, then navigate to the Facebook website. Enter your log in information.
4
Open the Candy Crush Saga app. Access your apps in the menu bar to the left of the screen on Facebook. Candy Crush Saga should be listed here. If it's not, search for it in the search bar at the top of the page.
5
Click "Play on Phone". This option is located in the lower-left corner of the screen after the game has loaded. Candy Crush Saga will be reconnected to your Facebook account, syncing your phone progress with your Facebook progress.[1]

1
Uninstall Candy Crush from your phone. Permanently delete the app. Don't worry, your progress is still safe since Facebook has your data.
2
Download and reinstall the Candy Crush app. Go to your device's app store and download the game again.
3
Uninstall the Facebook app on your phone. Permanently delete the app from your device.
4
Download and reinstall the Facebook app. Go to the app store and download the Facebook app again.
5
Log into Facebook. Once the app has downloaded, launch it and log in with your Facebook account.
- Once you're logged into Facebook, return to your Home screen but do not log out.
6
Launch Candy Crush. Tap the Candy Crush app on your Home screen.
7
Connect to Facebook. On the Candy Crush home screen, tap the "Connect!"" button. You should be able to resume your game now.

Add New Question

Question
Why am I unable to connect to Facebook?

Maybe you have used the wrong account or wrong email. You can always reset it.
Question
I have tried uninstalling Facebook and Candy Crush app, but it still won't connect to Facebook, thus losing my progress. What should I do?

Check your Facebook app settings. You might have disabled or blocked it before.
Question
Why does the game keep resetting my progress back to level one?

Your Facebook account was not connected, or if it was, it might have been deactivated. Check if you are online, since playing offline does not keep progress.

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About This Article

Thanks to all authors for creating a page that has been read 567,468 times.

Is this article up to date?

How do I get my Candy Crush progress on my new phone?

To transfer your game from one device to another, you need to be logged in to Google Play. Simply log in on your new device with the same account you used on the old one, download the game in Play Market, and continue playing.

Is Candy Crush saved to the cloud?

It is saved within the app and in your backup. It is saved within the app and in your backup.

How do I retrieve my Candy Crush from Facebook?

Tap the Candy Crush app on your Home screen. Connect to Facebook. On the Candy Crush home screen, tap the "Connect!"" button. You should be able to resume your game now.

How do I find my Candy Crush account?

Open the game and tap the 'My Profile' on the Start Menu: You can also tap the Settings in the right upper corner on the game map... ...and select the 'My Profile' button here.